HostingNetwork(India) is a private limited company based in Hyderabad, India. We offer customized voice and web-based services to our clients
We are expertise in Cpanel,WHM, Plesk, H-Sphere, HSP, Virtuozzo Power Panel (VZPP), Helm,DSM Control Panel.
We have provided technical support which includes chat support and phone support to APOLLOHOSTING.COM and IXWEBHOSTING.COM over a period of 4 years 24/7 .Our contract have expired last year,
There are many a areas where outsourcing helps companies save quite some dollars For example, in areas like billing (manual fraud checks, refunds) Helpdesk (answering customers tickets), Live chat and Pre Sales enquiries. I am very confident that our team will be able to perform effeciently with less amount of customer complains as this will not require them to be in verbal contact with the customers.Our alliance we will be only backoffice in india with your active participation.
We have access to a huge cheap qualified pool of professionals, having two floors of completely furnished office space with computers and internet connection with 5 hours of power backup for the computers
If you would like to speak to me with regards to this proposal. Please get back to me with a phone where I could reach you
We provide
technical support for web hosting companies looking
to outsource their end-user support operations.
Our support team currently specializes in:
Linux: RedHat, RHEL, CentOS,
Fedora
BSD: FreeBSD
Windows: Server 2000, Server
2003
Control Panels: cPanel,WHM (WebHost Manager), Plesk,
Helm,Hsphere,virtuozzo,Plesk
All of our support solutions are fully branded and
available 24 hours per day, 7 days per week. All
support services encompass Level 1 support (defined
as no server login required) and Level 2 support
(server login required, technician-level services
performed, generally localized to one user account);
Level 3 support issues will be escalated to your
administration team unless we are also providing
server administration services for all of your shared
hosting servers.
Helpdesk / Email
/ Ticket Support Options
We offer two basic helpdesk support options: per-Ticket
and per-Domain. Both offer the same support expertise,
however, billing and requirements differ based
on which plan you choose.
Per-Ticket Support options
Requirements
Subscription
Fee: There is a $44.95 per
month subscription fee to cover administrative
expenses and licensing costs on per-Ticket
plans. This includes an unlimited Kayako
eSupport license as well as one (1)
::Reaction:: server monitoring package. Co-Requisite Plans:
None Helpdesk:
eSupport v2 or v3 Monthly
Minimum: $300.00. All services
can be included to meet the monthly
minimum, including all licensing, monitoring,
administration, or backup plans.
Tickets are purchased on a monthly basis. A ticket
is defined as containing a response from a Touch
Support staff member. Please note that while a ticket
with one response from our team is counted as one
complete ticket (this includes escalated tickets),
a ticket with 20 responses from our team is also
counted as one complete ticket.
The chart below describes volume pricing levels;
You may purchase any number of monthly support tickets
provided that all services purchased meet our monthly
minimum.
Subscription
Fee: None Co-Requisite Plans:
None Helpdesk: eSupport
v2 or v3 - License Included Free Monthly Minimum: None
In order for us to perform support services
on a per-domain schedule, you must choose packages
that account for all hosted domains when placing
your order. (Please note Add-on and subdomains
are not counted, though all reseller/resold domains
are counted as resellers certainly contact support
more frequently than their shared account counterparts).
VPS
Support options
All VPS accounts must have a control panel installed
in order for us to support them. You must also
provide (and update) information on each VPS master
server, including access information, IP(s), and
hostnames. We will only provide VPS support in
tandem with a regular per-ticket support package
(rates listed above). For VPS administration (including
Level 3 support) rates please visit our vps management
page.
Server
Administration
We provide
world-class server administration for web hosting
companies, data centers, site operators, and anyone
looking to keep their server secure and online.
Our server administration team currently specializes
in:
Linux: RedHat, RHEL, CentOS,
Fedora, Debian
BSD: FreeBSD
Control Panels: cPanel, Plesk,
DirectAdmin, VHCS
Our server administration team is available 24 hours
per day, 7 days per week. All server management
plans include 24/7 server monitoring as well as
several additional hours of monthly administration
work (on top of our regular server management functions)
free of charge and available any time.
Server Management Options ::ADMIN LITE::
Touch Support is proud to offer our System Administration
services for small and large businesses of all sorts
requiring cutting-edge administration on non-hosting
platforms, web hosting companies with in-house support
teams, and dedicated server providers looking to
offer Managed Dedicated Servers.
See below for complete details
::DEDICATED TECH::
Our flagship server administration package provides
your company with a team of technicians whose
sole responsibility is to maintain a small number
of client servers. With Touch Support ::DEDICATED
TECH::, your company will know what it's like
having a team of IT staff on call 24 hours a day,
7 days a week.
See below for complete details
::Admin
Lite::
::Dedicated
Tech::
24/7/365
Server Monitoring &
Human Response
HTTP
(String) Monitoring
HTTPS
Monitoring
DNS
Monitoring
SMTP
Monitoring
POP3
Monitoring
IMAP
Monitoring
MySQL
Monitoring
FTP
Monitoring
SSH
Monitoring
cPanel
Monitoring
WHM
Monitoring
2
Custom Ports Monitored
DOS
Attack Mitigation
24/7/365
Admin Availability
Initial Security Audit &
Server Hardening
System
"Root Kit" Scan
SSH
Hardening
host.conf/sysctl.conf
Hardening
Directory/Partition
Hardening
Unnecessary
System User Removal
MySQL
Optimization
Disk
Health Check
RPM
Integrity Verification
Process
and Socket Audit
Remote
Port Scan
Disable
unnecessary/insecure services
Kernel
Updates (grsecurity)
Apache
Updates
PHP
Updates
MySQL
Updates
Control
Panel Updates
General
System Updates
Mod_Security
Installation/Configuration
Firewall
Installation
Monthly
Server Security Audit/Updates
Weekly
Server Security Audits/Updates
Additional
Monthly Admin Hours/Issues
2/4
4/8
Re-secure
a server after intrusion
Restore
a server from backup
Initial
Server Setup
(IP/Hostname/Control Panel/DNS)
Continuous
Server Log Monitoring
Server
Backup Configuration/Implementation
Level
3 End-User Support
when purchased with web
hosting support
